Payment Policy

Last updated: April 3, 2026

Thank you for visiting and shopping with Draper Startup House, LLC. This Payment Policy explains how payments are accepted, processed, and reviewed on our website. We publish this policy to provide transparency and help customers understand what to expect before placing an order.

Draper Startup House, LLC is committed to providing a secure, straightforward, and reliable checkout experience for all customers.

1. Accepted Payment Method

We currently accept payment through:

Stripe

All orders must be paid in full at the time of checkout before processing and fulfillment can begin.

2. Payment Processing

Payments submitted on our website are processed securely through Stripe. When you place an order, your payment is subject to authorization and verification by Stripe and your financial institution.

If a payment is declined, unsuccessful, flagged for review, or otherwise cannot be completed, the order may be delayed, placed on hold, or canceled.

3. Secure Transactions

We take reasonable measures to help ensure that payment transactions submitted through our website are handled securely. Stripe uses industry-standard technologies and security protocols to process payment information.

We do not state or guarantee that full payment card details are stored directly on our own servers unless specifically disclosed through the checkout system.

4. Currency

All prices and charges displayed on the website are listed in the currency shown at checkout.

If your bank account or card provider uses a different currency, your bank or payment provider may apply exchange rates, conversion fees, or other charges. These fees are determined by your financial institution and are outside the control of Draper Startup House, LLC.

5. Billing Information

Customers are responsible for providing accurate and complete billing information when placing an order. Incorrect or incomplete payment details may result in failed transactions, order delays, or cancellation.

Please make sure that:

  • your billing name is entered correctly,
  • your billing address matches your payment method,
  • your card information is valid,
  • your payment account has sufficient available funds, and
  • your contact information is accurate.

6. Order Confirmation

After a successful payment, an order confirmation may be sent to the email address provided at checkout. Receipt of an order confirmation does not automatically guarantee final acceptance of the order.

We reserve the right to review, decline, or cancel any order if payment verification cannot be completed, if suspicious activity is detected, or if the order cannot be fulfilled for operational reasons.

7. Fraud Prevention

To help protect customers and maintain a secure shopping environment, we may review orders that appear unusual, incomplete, or potentially unauthorized. In such cases, we may:

  • temporarily delay order processing,
  • request additional verification,
  • contact the customer for confirmation, or
  • cancel the order when payment authenticity cannot be confirmed.

8. Declined or Failed Payments

If your payment fails, please review the following before trying again:

  • card number or payment details are correct,
  • expiration date and security code are valid,
  • billing address matches the card,
  • sufficient funds are available, and
  • your bank has not blocked the transaction.

If the issue continues, you may need to contact your card issuer or bank directly.

9. Taxes and Charges

Any applicable charges shown at checkout will be displayed before the order is submitted. Customers are responsible for reviewing the full order total before completing payment.

Your bank or card provider may separately apply transaction-related fees, including foreign transaction or currency conversion fees, depending on your payment method and account terms.

10. Refunds

Approved refunds will generally be returned to the original payment method used for the purchase through Stripe. Refund processing times may vary depending on your bank, card issuer, and payment provider.

Even after a refund is issued, it may take several business days for the refunded amount to appear in your account.

11. Chargebacks and Payment Disputes

If you believe there is an issue with a charge, please contact us first so we can review and help resolve the matter. Filing a chargeback before contacting us may delay resolution.

We reserve the right to challenge fraudulent, abusive, or invalid chargeback claims where permitted by law.

12. Changes to This Policy

We may update this Payment Policy from time to time to reflect changes in our payment practices, checkout systems, or legal obligations. Any updates will be posted on this page with the revised effective date.

13. Contact Information

Draper Startup House, LLC
Address: 55 East Third Avenue, San Mateo, CA 94401, United States
Phone: 16509636339
Email: [email protected]